Cancellation Policy

Effective April 1, 2018
We want to thank all of our clients for choosing Giovanni’s Media Barber
Shop as you have been instrumental in our growth. Each day, we are reminded of what a privilege it is to serve the Delaware County and surrounding communities and our clients grooming needs. We respect and value your trust to schedule an appointment with us and want to make sure we most respectfully and appropriately remain available for your needs.

CANCELLATIONS


At Giovanni’s Media Barber Shop we understand that schedule conflicts
and last minute changes are necessary at times, we respectfully ask for 2-4
hour’s notice for any cancellation request. Appointments canceled within 1
hour of the scheduled time will result in a charge of 50% of the original service fee to be charged at the time of your next visit. The online booking service will allow you to cancel or reschedule your appointments as necessary within a 24 hour time frame.

NO SHOWS

An appointment that is deemed a “No-Show” will be charged 100% of the
scheduled service fees to be paid during your next visit. If 3 appointments
have been “No Showed” you will be unable to schedule any future
appointments ahead of time but we would welcome you as a walk in guest
at your convenience.


Our Barbershop team will provide courtesy text and email confirmation 24
hours in advance to ensure your appointment still fits within your schedule.
Ultimately, it remains our guest’s responsibility to keep their appointment
times and update us if there are schedule conflicts or changes to your
contact information on file.

LATE ARRIVALS

To ensure that we deliver the best possible service and customer service to
our clients, we have allocated the necessary time to complete each service.
Arriving on time for your scheduled service(s) insures the proper time
necessary for us to comfortably complete your services. We regretfully
cannot satisfactorily complete any service if a client arrives more than 5
minutes late, and we reserve the right to decline any service to a client who
is 5 minutes late for their scheduled appointment.

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