Cancellation Policy

Effective April 1, 2018

We want to thank all of our clients for choosing Giovanni’s Media Barber

Shop as you have been instrumental in our growth. Each day, we are

reminded of what a privilege it is to serve the Delaware County and

surrounding communities and our clients grooming needs. We respect and

value your trust to schedule an appointment with us and want to make sure

we most respectfully and appropriately remain available for your needs.

CANCELLATIONS

At Giovanni’s Media Barber Shop we understand that schedule conflicts

and last minute changes are necessary at times, we respectfully ask for 2-4

hour’s notice for any cancellation request. Appointments cancelled within 1

hour of the schedule time will result in a charge of 50% of the original

service fee to be charged at the time of your next visit. The online booking

service will allow you to cancel or reschedule your appointments as

necessary within a 24 hour time frame.

NO SHOWS

An appointment that is deemed a “No-Show” will be charged 100% of the

scheduled service fees to be paid during your next visit. If 3 appointments

have been “No Showed” you will be unable to schedule any future

appointments ahead of time but we would welcome you as a walk in guest

at your convenience.

Our Barbershop team will provide courtesy text and email confirmation 24

hours in advance to ensure your appointment still fits within your schedule.

Ultimately, it remains our guest’s responsibility to keep their appointment

times and update us if there are schedule conflicts or changes to your

contact information on file.

LATE ARRIVALS

To ensure that we deliver the best possible service and customer service to

our clients, we have allocated the necessary time to complete each service.

Arriving on time for your scheduled service(s) insures the proper time

necessary for us to comfortably complete your services. We regretfully

cannot satisfactorily complete any service if a client arrives more than 5

minutes late, and we reserve the right to decline any service to a client who

is 5 minutes late for their scheduled appointment.